General Questions
We’re committed to offering more than just products—we provide exceptional experiences.
Yes — visa is not included. Participants must arrange their China visa or Hong Kong PAR as applicable. We provide an invitation letter and guidance on visa paperwork on request.
No. International and domestic flights are not included. We provide group airport pick-up / drop and local transfers as per itinerary
4★ hotels on twin-sharing basis are included. Single room upgrades are available at an extra cost.
Yes — our on-ground China team includes translators and professional local guides to assist during factory & market visits.
Refund & reschedule policies depend on timing and supplier/vendor charges. We provide a clear policy at booking — contact the helpline for current terms.
Yes — request supplier lists and photos via WhatsApp and we'll share sample photos and supplier contact details where available.
Yes — we provide secure local transport, accredited guides and a dedicated Suprans on-ground team for safety and coordination throughout the trip.
